RETURN & REFUND POLICY
At OAP Electric & Gadgets Ltd, we are committed to providing our customers with genuine, quality electrical materials, gadgets, lighting products and accessories. We want every purchase made through our online store to be safe, convenient and satisfactory.
This Return & Refund Policy explains when customers may request a return, exchange, replacement or refund.
1. Return Period
Customers may request a return or exchange within 7 days of receiving their order, provided that the product meets the conditions stated in this policy.
For defective, damaged, incorrect or significantly misdescribed products, customers should contact us as soon as possible after delivery.
2. Products Eligible for Return
A product may be returned if:
- The wrong product was delivered.
- The product is defective or damaged before use.
- The product is significantly different from its description or specifications.
- The wrong quantity was delivered.
- The customer received an incorrect item due to an error on our part.
- The customer changes their mind, provided the product is unused, complete and in its original condition.
3. Condition of Returned Products
Returned products must:
- Be unused and in resalable condition.
- Be in their original packaging where applicable.
- Include original accessories, manuals, parts and documentation where applicable.
- Not have been installed, modified, altered or tampered with.
- Not show signs of misuse, negligence or physical damage.
For electrical products, installation or connection may affect eligibility for return. Customers are advised to confirm product specifications and compatibility before installation.
4. Products That May Not Be Returned
The following products may not be eligible for return:
- Cut-to-length wires and cables.
- Custom-made or specially ordered products.
- Products supplied according to specific customer measurements or specifications.
- Used or installed electrical materials and components.
- Products damaged through incorrect installation, misuse, overload, wrong voltage or unauthorized modification.
- Clearance or final-sale products where this is clearly stated before purchase.
Where a product is defective due to a confirmed manufacturing fault, the above exclusions may not apply.
5. How to Request a Return
To request a return, contact OAP Electric & Gadgets Ltd and provide:
- Your order number or proof of purchase.
- The name of the product.
- The reason for the return.
- Clear photographs or video of the product and issue where applicable.
Our customer service team will review the request and provide instructions on how and where to return the product.
6. Inspection and Approval
All returned products are subject to inspection.
After inspection, we will determine whether the product qualifies for a refund, replacement or exchange.
A return may be rejected where the product has been damaged through misuse, improper installation, negligence, unauthorized modification or other circumstances unrelated to a product defect or our error.
7. Refunds
Where a refund is approved, the refund will normally be issued to the original payment method or through another mutually agreed payment method.
Refunds will be processed after the returned product has been received and inspected.
Approved refunds will normally be processed within 3 business days after approval. The time for the funds to appear in the customer's account may depend on the customer's bank or payment provider.
8. Exchanges and Replacements
Where appropriate, we may offer:
- A replacement of the defective or incorrect product.
- An exchange for another available product.
- A refund where replacement or exchange is not possible.
If the replacement product is unavailable, we will discuss an appropriate alternative or refund with the customer.
9. Return Delivery Costs
If the return is caused by an error on our part, such as an incorrect product supplied or a confirmed product defect that existed before delivery, OAP Electric & Gadgets Ltd will cover the reasonable return and replacement delivery costs.
For returns caused by customer preference or change of mind, the customer may be responsible for the applicable return delivery charges.
10. Damaged Deliveries
Customers should inspect their package as soon as possible after delivery.
If the package or product appears damaged, please take clear photographs or video and contact us promptly.
11. Electrical Products
Electrical products should be installed by a qualified professional and operated according to the manufacturer's specifications.
Damage caused by:
- Incorrect installation
- Wrong voltage
- Overloading
- Short circuits
- Improper wiring
- Physical damage
- Misuse
- Unauthorized modification
may not qualify as a product defect and may therefore not qualify for a refund or replacement.
12. Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
Cancellation may not be possible once an order has been dispatched, customized, specially sourced or prepared for delivery.
13. Customer Satisfaction
We will make reasonable efforts to resolve legitimate return, replacement and refund requests fairly and promptly.
Nothing in this policy is intended to remove any rights that customers may have under applicable Nigerian consumer protection laws.
14. Contact
OAP Electric & Gadgets Ltd
Electrical Materials • Gadgets • Lighting Solutions
Website: oapelectricgadgets.com.ng
For return, exchange or refund enquiries, please contact our customer service team through the contact channels provided on our website.